As a customer service associate, you will:
Assist customers by addressing inquiries, resolving concerns, and providing solutions.
Handle customer requests related to orders, payments, returns, and other retail processes.
Maintain professionalism and accuracy while managing high volumes of customer interactions.
Work collaboratively with team members to enhance customer satisfaction.
Stay informed about retail product offerings, company policies, and process updates.

Note: Responsibilities may evolve in response to business needs.

Job Requirements:
To excel in this customer service representative position, you should have:
A high school diploma or equivalent is required.
Solid communication skills in English (verbal and written).
A customer-centric mindset with the ability to handle inquiries efficiently.
E-Commerce experience will be an additional advantage for this customer support advisor role.
Hands on experience with MS Office/Google Spreadsheet/Documents etc.
Understand problem statements from suppliers/vendors and propose for solutions accordingly.




The ability to multitask and work in a quick-paced retail support environment with strong analytical and logical reasoning.
Basic computer proficiency and the ability to adapt to new tools and systems.
Prior experience in customer service or BPO (preferred but not required).

Why Join Fusion CX?:
At Fusion CX, we believe that our people are our greatest strength. If you’re looking for customer care executive jobs in Durgapur, we offer more than just a job—we offer a career with purpose.
A Culture of Growth: We invest in our employees with ongoing training, mentorship, and career development programs.
Global Impact: As a leading customer experience transformation company, we partner with top brands to help them build lasting relationships with their customers.
A Supportive Work Setting: We foster collaboration, innovation, and inclusivity, ensuring every team member feels value

📌 Customer Care Executive Durgapur (India)
🏢 Fusion CX
📍 India