Job Summary

Key Responsibilities
Handle inbound calls from international customers professionally.
Resolve customer queries, complaints, and service requests efficiently.
Provide accurate information about products, services, and processes.
Maintain high levels of customer satisfaction and call quality standards.
Document customer interactions and update records in CRM/software systems.
Escalate unresolved issues to the concerned department when required.
Meet daily productivity and performance targets.
Follow company policies, process guidelines, and compliance standards.

Required Skills:
Excellent verbal communication skills in English.
Solid listening and interpersonal skills.
Basic computer knowledge and typing skills.
Problem-solving and multitasking abilities.
Customer service orientation.

Eligibility Criteria
Minimum qualification:



Higher Secondary / Graduate.
Should have experience in international voice process
Prior experience in international BPO/voice process is an advantage.

Preferred Qualifications
Experience in customer support or telesales.
Familiarity with CRM tools and call handling software.
Ability to handle pressure and work in a fast-paced environment.

Salary & Benefits
Market-market-competitive salary package
Incentives
Free cab pick up
Training and career growth opportunities
PF/ESI

Work from office

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Inbound International Voice Process Exectutive Kolkata
🏢 Teleminds InfoTech Private
📍 Kolkata