A Bank Help Desk Associate (often designated as a Customer Service Officer or Branch Support Executive) serves as the primary bridge between the bank and its clients. They resolve daily issues such as payment disputes, assist with filling out financial forms, guide customers in using digital banking, and help with compliance documentation.

Core Responsibilities
Issue Resolution: Investigate and resolve customer queries, including payment failures, delayed transfers, incorrect charges, and account discrepancies.
Form & Challan Assistance: Assist walk-in customers with filling out complex financial forms, such as tax challans, withdrawal slips, RTGS/NEFT forms, and account opening documents.
Query Tracking: Log all customer issues into the bank's CRM or ticketing system to ensure they are resolved within the stipulated time frame.
Digital Onboarding:



Educate and train customers on how to use self-service banking options like mobile apps, ATMs, and net banking to reduce branch wait times.
Compliance & Security: Adhere strictly to banking regulations, Know Your Customer (KYC) norms, and security guidelines while handling customer data.
Escalation: Escalate complex technical or financial disputes (e.g., suspected fraud, major loan disputes) to specialized back-office teams or senior management

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Education:
Bachelor's (required)

Experience:
Banking or help desk: 1 year (required)

Location:
Chennai, Tamil Nadu (Chennai) (preferred)

Work Location: In person

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