Duties and Responsibilities ofClinic Manager

Clinic Discipline:
Maintain discipline in clinic
Check that attendance register is maintained correctly
Check Staffsreporting time, discipline, Staffs attire & personal presentation
Therapists: In uniform to report by 10AM
Front office and admin: Report at 9.30AM
Doctors: Based on their schedule
Neat uniforms
Hair tied back
Make up to be worn
Counsel employees when late
If constantly late then take disciplinary actions
Make sure attendance is registered daily
Avoid using personal mobile phone at reception area & consultation rooms.

Clinic Targets:
Clinic targets will be given every month
It is your responsibility to make sure the targets are met
The target includes consults, reviews, Counselling, Conversions, Renewals, Segmentations, Sales and procedure targets
As clinic manager, it is essential that you drive your team to reach these targets
Controls expenditures in accordance with budget allocations
Plan for ROI growth month on month
Improvise for better on customer complaints





Handling client complaints & Queries:
Client complaints to be handled personally by you
Speak to the client immediately and make a note in their case sheet
Check the mails and make sure the reply is framed correctly for the mails
Client retention

Client packages:
Part of your job profile is to make packages in a profitable manner and convince clients for pre paid sessions
Selling packages with more than 60% execution gives higher chance of meeting targets
Learn to customize the packages based on client’s budget and needs
Educate clients and their family on available treatment options& advantages
Assists with clinical assessment of clients

Marketing:
Follow, Interact & Engage on brands Social media profiles. Build brand image & value by engaging on social media platforms. Familiarize the brand to clients/audience through social media, increase popularity, enquiries &leads.;
Responsib

📌 Clinic Manager Gandhi Nagar (Gandhinagar)
🏢 Kosmoderma
📍 Gandhinagar