Key Responsibilities:
Inspect and physically verify all returned products received from marketplaces, ensuring item condition, SKU matching, and discrepancy identification.:
Open and document returned shipments accurately, including photography, condition notes, and system tagging as per SOP.
Raise claims for missing, damaged, wrong, or short shipments with complete and platformcompliant documentation.:
Manage and update returns and claims records in OMS/ERP and marketplace portals. Track pending claims, follow up with platforms and courier partners, and ensure timely claim closure and recovery.:
Coordinate with warehouse, operations, customer support, and platform representatives for issue resolution.
Ensure returns processing timelines are met and aligned with company and platform policies.:
Monitor claim rejection reasons and escalate recurring issues for corrective action. Prepare daily and weekly MIS reports covering returns volume, claim status, recoveries, rejections, and ageing.:
Support audits and reviews by maintaining explicit,



systematic documentation for all returns and claims.

Skills & Competencies:
Strong understanding of returns workflows, claims logic, and recovery processes across marketplaces.
Hands-on experience with Amazon, Myntra, Ajio, Flipkart, Meesho portals.
Good proficiency in Excel and documentation management.
High attention to detail with a process-oriented and disciplined approach.
Robust coordination, follow-up, and problem-solving skills.
Ability to work independently while collaborating with cross-functional teams

Preferred Background:
Experience working with fashion or ethnicwear brands, where returns, size issues, and QC claims are frequent.
Exposure to high-volume return settings with platform-led claim processes.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):
Are you ready for the Saroli location?

Experience:
E-Commerce: 1 year (required)

Work Location: In person

📌 Returns Processor Surat
🏢 WhiteStone Infotech
📍 Surat