Key Responsibilities
Coaching & Training:
Conduct workshops, and one-on-one coaching sessions to address individual and team needs.

Soft Skills Development:
Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
Coach BDAs on building rapport and trust with customers.
Teach techniques for personalizing customer communication.

Phone Communication Training:
Develop strategies for effective discovery and follow-up calls.
Train on managing tone, clarity, and confidence during phone conversations.
Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:
Offer constructive feedback and actionable steps for continuous improvement.
Collaborate with managers to ensure the training aligns with team and organizational goals.

Content & Material Development:
Develop communication training materials, guides, and frameworks for internal use.
Create role-play scenarios and exercises to simulate real customer interactions.





Key Requirements
Educational Background:
Bachelor’s degree in communication, Business Administration, Psychology, or a related field.
Experience:
Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
Experience working with sales or business development teams is a must.
Skills:
Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
Expertise in soft skills development, objection handling, and customer engagement.
Knowledge of CRM tools and sales communication tools is a plus.
Personal Attributes:
Excellent verbal and written communication skills.
Patience, empathy, and a keen ability to build trust and inspire growth.
Analytical mindset to evaluate performance metrics and training effectiveness.

Job Types: Full time, Permanent

Work Location: In person

📌 L&d Trainer Koramangala (India)
🏢 InSnap Technologies
📍 India