Team Leadership: Train, mentor, and motivate housekeeping staff; create duty rosters and manage attendance.
Quality Control: Inspect guest rooms, public areas, and back-of-house areas using checklists to ensure adherence to brand standards.
Operations & Inventory: Monitor inventory, order cleaning supplies/linen, and ensure equipment is maintained.
Administrative Tasks: Prepare daily reports, manage lost and found, and handle staff scheduling.
Guest Service: Address guest complaints promptly and ensure special requests are fulfilled.