Looking for fresher graduates for International customer Support Whereas person is supposed to interact with US clients and troubleshoot their issues over the calls. Enthusiastic,& energetic approach to solve their queries. 5 days working only with rotational night shifts and transportation service

Job Location- Chandigarh/Mohali

Salary
20000 to 25000 + other perks

Key Responsibilities
Inbound & Outbound Calling: Handle high-volume customer calls to provide support, resolve complaints, or conduct sales/follow-ups.
Issue Resolution: Troubleshooting technical problems or addressing billing and service inquiries to ensure first-call resolution.
Data Management: Accurately documenting every interaction in CRM software (like Salesforce or Zendesk) and updating customer records.
KPI Management: Meeting specific performance targets, including Average Handle Time (AHT), Customer Satisfaction (CSAT) scores,



and quality standards.

Required Skills & Qualifications
Communication: Exceptional verbal English skills are mandatory, often requiring accent neutralization or a transparent, neutral accent to be easily understood by US callers.
Cultural Awareness: Understanding American workplace culture and conversational nuances to build rapport and handle conflicts professionally.
Technical Proficiency: Basic computer literacy, quick typing speed, and the ability to multitask between multiple software screens while on a call.
Additional benefits
5 Days working only
Cab facility available

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Associate Sahibzada Ajit Singh Nagar
🏢 GNR Global Services
📍 Sahibzada Ajit Singh Nagar