Job Title:
Customer Support Executive - US Process (Night Shift)

Company Name:
Sharvi Info LLP

Location:
Husainganj Chauraha, Opposite Metro Station

Shift:
Night Shift (US Timings)

Employment Type:
Full-Time

Job Summary:
Sharvi Info LLP is looking for enthusiastic and customer-oriented Customer Support Executives to handle US-based customer interactions. The role involves managing customer queries, providing accurate solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities:
Provide accurate information about products and services
Resolve customer complaints within defined timelines
Maintain records of customer interactions and transactions
Follow company communication guidelines and scripts
Meet quality standards and performance targets
Escalate complex issues to the relevant team when required
Ensure a positive customer experience at all times

Required Skills & Qualifications:
Minimum Qualification: 10+2 (Higher Secondary)




Good communication skills in English
Basic computer knowledge (MS Office, CRM tools)
Strong problem-solving and interpersonal skills
Willingness to work in night shifts
Positive attitude and quick learning ability

Preferred Qualifications:
Prior experience in BPO/Call Center (US Voice Process) is an added advantage

Salary & Advantages:
Salary: ₹12,000 per month
Incentives: Performance-based
Training and growth opportunities

Additional Requirement:
Laptop can be provided by the company at a charge of ₹800 per month

Working Days:
Monday to Friday

Why Join Sharvi Info LLP?
Chance to work with international clients
Supportive and friendly work workplace
Growth opportunities for high performers

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

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