About Us

Job Summary:
Key Responsibilities:
Monitor and support high-volume transaction systems (payments, settlements, clearing)
Handle batch processing (EOD/BOD cycles) and resolve failures
Troubleshoot issues in online (CICS) and batch settings
Monitor and support IBM MQ message queues for payment and transaction flows
Ensure mínimal downtime and quick recovery for critical banking systems
Perform root cause analysis (RCA) for production incidents
Work closely with business teams for issue resolution and impact analysis
Support audits, compliance, and regulatory requirements
Participate in on-call and rotational shift support

Required Skills:
Experience 3 to 4 Years
Strong experience in Mainframe (z/OS, JCL, COBOL)
Hands-on experience with IBM MQ (queue management, troubleshooting)
Knowledge of CICS, DB2
Experience in batch scheduling tools (Control-M/CA-7/Autosys)
Understanding of banking workflows (payments, loans, accounts)




Experience with incident/problem management tools (ServiceNow)

Preferred Skills:
Exposure to SWIFT, NEFT/RTGS, or card processing systems
Knowledge of ITSM processes: Incident, Problem, Change, and Release Management.
Experience in RCA, production support, and month‑end close support.
Experience in high-availability/mission-critical environments

Soft Skills:
Strong analytical and problem-solving skills
Ability to work under pressure in critical production environments
Positive communication with business and technical stakeholders

Working Conditions
Rotational shifts including nights, weekends, and holidays as required for business support.
Rapid‑paced environment with multiple finance and billing priorities.
Hybrid working model.

📌 Application Support Engineer Hyderabad
🏢 Ensono
📍 Hyderabad