Responsibilities:
Indicative years of experience: 5+ years

Role Description:
Reporting relationship:
This role will report to Delivery Manager / Senior Delivery Manager.

Key Responsibilities:
Work independently on production incidents reported by business partners to provide resolution within defined SLAs, coordinate with other teams as needed
Act as an interface between the business and technical teams and communicate effectively
Document problem resolutions and current learning for future use, update SOPs
Assist/train business partners on system usage and provide support on system functionality
Monitor system availability and communicate system outages to business and technical teams
Provide support to resolve complex system problems, triage system issues beyond resolution to appropriate technical teams.
Provide quick fixes/changes necessary to maintain the systems availability with mínimal downtime.
Assist in analyzing, maintaining, implementing,



testing and documenting system changes and fixes
Manage the overall workflow (distribution of tickets, categorization of work items, etc).
Provide permanent resolutions for repeating issues. Build automation for repetitive tasks.

Qualifications:
Must Have

Education: GraduateBachelors degree (any stream)

Skill set:
Excellent problem solving and analytical skills, good documentation skills, strong communications and inter-personal skills, good time management skills. Good aptitude, positive attitude.Must be a valuable team player. Positive learnability and quick grasping, stretch mindset, ability to train junior team members

Other:
Competencies:
Make sound business decision
Embrace Change
Build strong Partnership
Get results
Act Strategically
Lead Cultivate Talent

📌 Senior Software Engineer Pune
🏢 Principal Global Services
📍 Pune