Key Responsibilities
Diagnose and troubleshoot hardware, software, networking, and system-related issues.
Coordinate with engineering and service teams for issue resolution and escalations.
Assist customers during installation, commissioning, testing, and maintenance activities.
Maintain proper records of customer complaints, service reports, and resolution status.
Conduct basic product demonstrations and user guidance sessions for clients.
Ensure timely response and closure of support tickets as per company standards.
Support field deployment activities when required.
Prepare technical documentation, reports, and service updates.
Required Skills:
Positive understanding of electronics, communication systems, networking, or RF systems.
Solid troubleshooting and problem-solving skills.
Basic knowledge of hardware integration and testing.
Valuable communication and customer-handling skills.
Ability to coordinate with cross-functional teams.
Proficiency in MS Office and documentation handling.
Willingness to travel for field support activities.
Qualification
B.Tech / Diploma in Electronics, Electronics & Communication, Electrical, Computer Science, or related field.
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Technical Customer Support Gurugram
🏢 IIO Technologies
📍 Gurugram
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