Role Overview:
The Executive - Customer Service will be responsible for managing end-to-end coordination of import and export shipments (Air & Sea), ensuring seamless communication between customers, shipping lines, airlines, transporters, and internal departments. The role requires solid operational knowledge, documentation accuracy, and proactive customer engagement to ensure timely shipment execution and job closure.

Key Responsibilities:
Customer Communication & Coordination:
Act as the primary point of contact for shippers and consignees.

Provide freight rate quotations (Air & Sea - Imports & Exports).

Share shipment status updates and resolve customer queries.

Maintain robust relationships with customers to ensure service excellence.
Shipping Line & Airline Coordination:
Coordinate with shipping lines and airlines for rate procurement and booking confirmations.

Place bookings and ensure timely execution of shipments.

Exchange draft BLs, obtain customer approval, and coordinate for final BL release.

Follow up for shipment schedules, cut-offs,



and documentation deadlines.
Documentation & Compliance:
Filing of VGM (Verified Gross Mass).

Handling ODEX processing.

Filing of Form 13 and other required statutory documents.

Ensure accuracy in shipping documents (BL, Invoice, Packing List, etc.).

Maintain proper shipment records and documentation.
Transport & Execution Coordination:
Coordinate with transporters for vehicle placement.

Share shipment and movement details with relevant stakeholders.

Ensure smooth cargo movement and timely dispatch.
Financial Coordination & Job Closure:
Arrange payment to shipping lines upon invoice receipt.

Raise Fund Request (FR) for payments.

Share payment confirmations post transaction.

Close job files upon receipt of final invoices.

Handover completed job files to Accounts with buying & selling rates for billing.

Required Skills & Competencies:
Solid knowledge of Air & Sea Import & Export process

📌 Executive Customer Service Vadodara
🏢 ExG
📍 Vadodara