Ensure smooth installation and Effective Execution of Service.
Schedule service appointments and allocate resources efficiently for the projects
Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
Identify prospects to improve service processes and efficiency.
Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
Respond to client inquiries and communication within stipulated SLA.
Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
Capable to Handle the Team
Knowledge related to CRM & ERP

📌 Service Manager Bengaluru
🏢 Square Foot
📍 Bengaluru