Vacancy Reference

VN2904

Location Country

India

Location City

Mumbai

Description

The incumbent will join the Fees & Expense Management department, where they will be responsible for managing a team of 10 FTEs analyzing and reconciling various fees related to Brokerage, Clearing, and Exchange services in line with client service-level agreements. The role involves leading the team responsible to understand and calculate various fees and handling tasks related to invoice processing for a wide range of over the counter (OTC) and Listed Derivatives products.
A significant part of the role involves client management, escalation management, collaborating with external vendors such as brokers, clearing firms, agent banks and custodians. The role also involves optimization of costs and processes, reducing invoicing errors, improving data quality, and automating manual tasks which calls for collaboration with number of internal teams such as Projects, Development, Quality Assurance and Business Analysts.

Responsibilities:




Lead and manage the team responsible to reconcile fees related to OTC products such as CDS, IRS, FX, Equity, and Bonds.
Allocate work efficiently and ensure deadlines and SLAs are met
Conduct training sessions to upskill team member
Identify operational risks and implement mitigation strategies
Identify inefficiencies in operational workflows and propose improvements
Utilize the Smartstream Fees & Expense Management solution to match client data, identifying and resolving exceptions through a structured dispute management process.
Investigate client and vendor inquiries across a wide range of areas, including invoices, brokerage calculations, fees, volumes, and global exchanges.
Collaborate with external vendors and clients to resolve disputes and address any discrepancies.
Engage in client and stakeholder management
Analyze existing systems and procedures, providing recommendations for enhancements. Work with internal teams to

📌 Associate Mumbai
🏢 SmartStream
📍 Mumbai