About Us:
Join our agile e-commerce team We are a growing company that operates across major online marketplaces such as Amazon, Flipkart, and Myntra. Our mission is to provide seamless shopping experiences to our customers by offering high-quality products and outstanding service.
Job Summary:
As a Catalogue Associate, you will play a crucial role in managing and enhancing our product listings across various e-commerce platforms. This entry-level position is perfect for individuals who are meticulous, process-oriented, and eager to kick-start their career in e-commerce.
Key Responsibilities:
Create and maintain accurate product listings on e-commerce platforms like Amazon, Flipkart, and Myntra.
Ensure all catalogue information is structured and aligns with our organizational standards.
Collaborate with cross-functional teams to organize and update the product catalogue consistently.
Manage the overall health of the seller account, including compliance with marketplace policies.
Stay updated with recent developments and changes in marketplace policies and technologies to continuously optimize our listings.
Voice of Customer (VOC) Complaints Management:
In this role, you will be fully accountable and responsible for handling VOC complaints on a standalone basis, ensuring end-to-end resolution. This includes owning the process from identification to closure, with transparent accountability for timely and effective outcomes.
Standalone Responsibilities:
Analyze incoming VOC complaints and issues to identify root causes, patterns, and opportunities for improvement.
Resolve complaints end-to-end by coordinating with relevant teams, implementing fixes, and verifying resolutions to prevent recurrence.
Document all actions taken, resolutions achieved, and lessons learned, maintaining transparency and accountability in reporting.
Escalate complex issues only when necessary, while taking personal responsibility for following up until full resolution.
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