Noida
Solutions Architect Customer Engagement Center

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a cooperative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your RoleAs part of the Global Practice Solution Hub, you will:
Own and shape service strategy for Customer Engagement Centre during client prospects (RFI, RFP, PQQ, etc.)
Deliver innovative Customer Experience solutions to clients and support service innovation initiatives
In this role you will play a key role in:
Conduct ‘As-Is’ analysis and provide ‘To-Be’ recommendations based on client requirements, service levels, and technology evaluations
Lead client discussions, due diligence sessions, presentations, and solution workshops to differentiate ICO offerings




Understand pricing models and assist in financial analysis for engagements
Review and validate FTE estimates and guide Workforce Management teams for accurate sizing.
Organise and review technical scope documentation for completeness and consistency
Provide inputs for contracting and deal negotiations (SLA, assumptions, dependencies)
Collaborate with vendors, alliances, and internal experts to leverage partner technologies
Offer domain consultation for GTM activities, proposals, and client visits as SME
Participate in POCs and validate complex technical solutions when required
Perform competitive analysis of products and offerings to refine service propositions
YOUR PROFILEWe seek high-caliber professionals with strong cross-sector experience who can operate at Manager/Sr. Manager level in a BPO/Outsourcing solution build setting (non-IT).

Subject Matter Expertise:
Customer Experience and Contact Centre outsourcing soluti

📌 Solutions Architect Customer Engagement Center Noida
🏢 Capgemini
📍 Noida