Key Responsibilities
Design, develop, configure, and customize ServiceNow applications and modules.
Build scalable workflows, business rules, client scripts, UI policies, script includes, and custom applications.
Configure and implement ServiceNow solutions aligned with business requirements.
Develop integrations using REST, SOAP, IntegrationHub, MID Server, and third-party applications.
Perform platform upgrades, patch management, and instance maintenance activities.
Create technical design documents, solution blueprints, and deployment plans.
Troubleshoot and resolve platform-related issues.
Collaborate with stakeholders, architects, business analysts, and support teams.
Ensure compliance with ServiceNow development standards and governance practices.

Required ServiceNow Module Experience

HR Service Delivery (HRSD)




Employee Center
Case Management
Lifecycle Events
Knowledge Management
HR Workflows

Customer Service Management (CSM)
Case and Complaint Management
Agent Workspace
Omnichannel Capabilities
Service Operations

Governance, Risk & Compliance (GRC/IRM)
Policy and Compliance Management
Risk Management
Audit Management
Vendor Risk Management

Security Operations (SecOps)
Vulnerability Response
Security Incident Response
Threat Intelligence
Configuration Compliance

Integrated Risk Management (IRM)
Risk Framework Design
Controls Testing
Risk Assessments
Continuous Monitoring

📌 Servicenow Walkin Tcs Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad