Key Responsibilities

1.Technical Support: Provide first-line technical support to customers, addressing and resolving technical issues efficiently and effectively.

2.Engineer’s Management Support: Assist in tracking and monitoring both in-house and in office FMS engineers to ensure smooth operations and timely issue resolution.

3.Ticket Assignment: Help manage the assignment of support requests to the appropriate technical staff or engineers based on the issue’s nature and urgency.

4.Support Ticket Updates: Update support tickets in real-time to reflect status, actions taken, and resolution details.

5.Coordination of Travel Expenses: Assist in managing and processing travel expenses for engineers on-site, both within the city and outside, ensuring accuracy and timely reimbursement.

6.Work Order Management:



Create and manage work orders related to updating purchase orders and relevant details in the company’s CRM portal, ensuring accurate record-keeping.

Required Skills:
Basic knowledge of computer hardware, software, and networking concepts
Familiarity with ticketing systems and CRM tools
Solid troubleshooting and problem-solving skills
Valuable verbal and written communication skills
Ability to prioritize tasks and manage multiple requests simultaneously
Basic understanding of IT service management (ITSM) processes

Pay: ₹147,044.85 - ₹300,000.00 per year

Work Location: In person

📌 Helpdesk Executive Andheri West
🏢 Indus Systems & Services
📍 Andheri West