Shape the Future with Dun & Bradstreet

Designation - Operations (Apprentice)

Location - Navi Mumbai

Function - Operations

SBU - Products

Key Responsibilities:
Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
Proactively prevent and manage escalations through explicit communication and follow‑ups.
Identify potential sales leads during interactions and route them to the Sales team.
Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.

Key Requirements:
Bachelor’s or Master’s degree in any discipline.
Robust verbal and written communication skills.
High ownership and accountability mindset.
Ability to manage multiple queries simultaneously with attention to detail.
Effective coordination and follow‑up skills across teams.
Calm, qualified approach when handling challenging or escalated customers.

📌 Customer Service Mumbai (India)
🏢 Dun & Bradstreet
📍 India