Head of Business Development & Client Support

Role Overview

The Head of Business Development & Client Support is responsible for driving sustainable business growth while ensuring best-in-class client support services.

This role bridges commercial expansion and client experience, ensuring that growth initiatives are supported by robust, responsive, and compliant client support operations that enhance client satisfaction, retention, and lifetime value.

Key Responsibilities
Business Development & Growth

Develop and execute business development strategies aligned with company’s growth objectives.

Identify and onboard strategic partners, affiliates, and institutional relationships.

Support expansion into recent markets, client segments, and distribution channels.

Work closely with Marketing, Product, and Operations to convert leads into active, long-term clients.

Monitor competitor activity and market trends to refine growth strategies.
Client Support & Service Excellence

Own the end-to-end client support framework,



ensuring high service standards across all touchpoints.

Ensure timely, accurate, and qualified handling of:
Client inquiries and complaints

Trading, platform, and account-related issues

Deposit, withdrawal, and reconciliation queries

Define and monitor service level agreements (SLAs) and response times.

Drive continuous improvement in client communication and service delivery.
Client Experience & Retention

Design and enhance client journeys across onboarding, trading, and post-trade support.

Analyze client feedback, complaints, and support metrics to identify improvement areas.

Work closely with Compliance and Operations to ensure fair client treatment and regulatory alignment.

Implement retention, reactivation, and client loyalty initiatives in coordination with growth teams.
Support Operations & Team Leadership

Build, manage, and mentor global client support and relationship management teams.

Establish KPIs, performance

📌 Head Of Business Development Mumbai
🏢 FINVASIA CAREER
📍 Mumbai