Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage and strengthen relationships with existing clients. The role involves maintaining regular communication with customers, gathering feedback, addressing concerns, coordinating with internal teams, and ensuring a smooth post-sales experience that encourages repeat business.

Key Responsibilities

Client Relationship Management:Maintain robust and qualified relationships with existing clients. Serve as the primary point of contact for clients for post-sales communication.

Customer Feedback & Support: Collect regular feedback from clients regarding product quality, service, and overall experience. Address client concerns or issues promptly and ensure timely resolution.

Order Follow-ups & Repeat Business:Conduct follow-ups with clients for repeat orders and maintain engagement with key accounts. Track client requirements and coordinate internally to ensure timely execution of orders.

Internal Coordination Communication:



Customer concerns or product-related issues to relevant departments such as Production, Quality, Logistics, or Sales. Work closely with internal teams to identify solutions and ensure customer satisfaction.

Issue Resolution: Monitor and resolve client complaints, product issues, or delivery concerns efficiently. Ensure clients are updated on the progress of their queries or requests.

CRM Data & Reporting: Maintain accurate records of client communication, feedback, and order history in CRM systems or internal databases. Prepare periodic reports on client interactions, feedback trends, and follow-up status.

Bachelor’s degree in Business Administration, Marketing, or related field.

Strong communication and interpersonal skills.

Ability to handle customer queries professionally and maintain positive relationships.

Solid coordination and problem-solving abilities.

Proficiency in MS Excel, CRM tools, and reporting.

Total years of experience
Current Salary
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📌 Sales/ Client Relation Thane
🏢 JELL PHARMACEUTICALS
📍 Thane