Responsibility to staff and direct the team to
manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organization.
ensuring that the team understands that the centre’s profits and achievements are reflected in all its operations and activities
including relationships and risk management
meet your targets and those of the team as a whole
the smooth running of the team
contribute to training and development of the team
assist Line Manager in achieving maximum customer satisfaction in accordance with organization plans
maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, qualified duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification

Day to day responsibilities
manage, direct and monitor the overall performance of the Centre
effective liaison, support and assistance with the whole of the organization
maintain and improve mechanisms for Centre activities,



including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
utilize agreed systems to manage the Centre functions, analysis and documenting
direct the development of plans for the Centre to include management to achieve targets
developing plans for the Centre's progress and growth
support to all other departments with and related issues
reporting (content and format as agreed) on a monthly basis as agreed
developing plans for team activities to include strategy to achieve agreed targets
assist in the development and preparation of the strategy and general business planning of both the Centre and the organization as a whole.
delegate authority and responsibility to team with supervision, accountability and review
set an example for team members of commitment, center process and activities, work ethics

📌 Centre Head For Academy Patiala
🏢 Tress Lounge
📍 Patiala