Skills

Customer care services experience

Communication skills

Computer Skills

Fluent ENGLISH writing and speaking

Fluent PORTUGUESE writing

Job Summary

Responsibilities and Duties
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Qualifications and Skills
Graduate from any stream.




E-commerce background is preferred.
Excellent writing communication required. Efficient writing skills are required.
Portuguese language is a must and should be proficient (read & write)
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Basic Tech Support Skill
Trouble shooting
Valuable reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well

Advantages
Fixed - Sunday Off.
Health insurance
Paid leaves / Leave encashment

Job Types: Full-time, work from office

Experience:
total work: 1 year (preferred)

Job Types: Full time, Contract

Pay: From ₹35,000.00 per month

📌 Customer Care Executive Portuguese Fluent Nehru Nagar
🏢 INDIECULTURE Services
📍 Nehru Nagar