Job Title

Counter Staff / Counter Sales Associate

Department

Retail Operations / Customer Service

Job Summary

The Counter Staff member is responsible for assisting customers at the sales counter, handling billing transactions, maintaining product displays, and ensuring excellent customer service in a rapid-paced food and retail environment. The role involves selling sweets, snacks, bakery items, and gift products while maintaining hygiene and store standards.

Key Responsibilities
Welcome customers and assist them with product selection.
Explain product varieties, pricing, offers, and gift packaging options.
Handle billing using POS systems and process cash, card, and UPI payments accurately.
Pack products neatly and ensure correct order delivery.
Maintain cleanliness and hygiene of the counter and display area.
Refill shelves and monitor product stock availability.
Coordinate with kitchen/store staff for smooth operations.
Resolve customer queries and complaints professionally.
Follow company SOPs related to food safety and customer service.
Assist during festivals,



peak hours, and promotional events.

Required Skills & Qualifications
Minimum qualification: 10th / Intermediate / Any Degree
Valuable communication skills in Telugu, Hindi, and basic English
Basic billing and computer knowledge preferred
Customer-friendly attitude and grooming standards
Ability to work in rotational shifts and weekends

Preferred Skills
Experience in retail, bakery, sweets, café, or food outlets
Knowledge of POS billing systems
Strong teamwork and multitasking abilities

Salary & Benefits
Competitive monthly salary
Performance incentives
Food / employee discounts
PF & ESI benefits (as applicable)
Training and career growth opportunities

Reporting To

Store Supervisor / Outlet Manager

Pay: ₹13,800.00 - ₹15,000.00 per month

Advantages:
Food provided
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In

📌 Counter Staff Khajaguda
🏢 Almond House
📍 Khajaguda