Description:
The role of the Service Delivery Supervisor (SDS) is to supervise, validate, and control day-to-day on-the-ground service delivery activities, ensuring Unilode ULD pooling operations are executed accurately and consistently, in line with defined procedures and governance requirements. The role provides direct oversight of operational tasks, validates physical ULD records against system records, manages discrepancies to improve the cost of non-quality, and ensures evidence is captured correctly. The Service Delivery Supervisor plays a critical role in maintaining compliance with frontline operations, stakeholder relationships, station discipline, operational accuracy, and readiness to escalate, in conjunction with OCC.

Key Responsibilities

On-Ground Task Supervision & Execution
Drives results, Action Oriented, Customer Focus_
Supervise daily service delivery tasks at the assigned station or area.
Ensure physical verification of ULD stock is completed as planned.
Confirm ULD handling, allocation, and movement follow standard procedures.




Ensure operational tasks are completed accurately, safely, and on time.
Address execution issues immediately and escalate where required.
Provide practical guidance on Unilode ULD pooling operations to maximize operational efficiency

Operational Control & Compliance
Ensures Accountability, Courage, Customer Focus_
Enforce compliance with standard operating procedures, playbooks, and handling instructions.
Identify, flag, and manage discrepancies, including ULD utilization is not aligned with allocated CCS, missing, misplaced, misused, or unserviceable ULDs.
Ensure discrepancies are logged correctly and supporting evidence is captured.
Support incident fact-finding and service recovery activities.
Challenge non-compliant behaviours and reinforce standards on the ground.

Discrepancy Management & Evidence Capture
Action-Oriented, Ensures Accountability_
Collect and validate operational eviden

📌 Service Delivery Supervisor Andheri East
🏢 Unilode Aviation Solutions
📍 Andheri East