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Job Summary

Provide premium Mainframe network system programming support and services to Ensono mainframe clients.

Key Areas of Focus for this Role
Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe Network and related products
Follow procedures for installing Mainframe network and related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
Provide primary support for reported problems related to Mainframe network and related software products
Provide support on 24 x 7 x 365 basis across multiple time zones.
Provide key support for customer migration services (current customer transitions) as they pertain to Mainframe network and related OEM software products.
Provide primary support for reported problems related to Mainframe Network
Communicate to both customer and management the status of issues at intervals during resolution process.
Maintain documentation of issue cause, action,



and resolution in the designated problem tracking system.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
Aid and assist other mainframe teams as required to support them and our clients.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures

Required Qualifications
Bachelor’s degree required and/or equivalent work experience.
8+ years of skilled experience in Mainframe network programming support, working with network components and Mainframe network related software products
Must possess

📌 Mainframe Systems Programmer Pune (India)
🏢 Ensono
📍 India