Job Description - Telecaller

Company: Rathi Living Services Pvt Ltd

Job Title:Telecaller / Customer Support Executive

Job Type: Full-Time

Location: Airoli, Navi Mumbai

Role Overview:
We are looking for a confident and well-spoken Telecaller to handle customer inquiries, follow up with leads, and support daily communication for our PG / Co-living business.

Key Responsibilities:
Handle inbound and outbound calls professionally
Follow up with leads generated from social media, property portals, and references
Provide accurate information about PG rooms, availability, pricing, and facilities
Schedule property visits and coordinate with the operations team
Maintain daily call records and update lead status in CRM/Excel
Answer customer queries through calls and WhatsApp
Follow up for bookings, renewals, pending documents, and payments
Coordinate with tenants regarding check-in and check-out communication




Maintain polite and professional communication with all customers
Support basic administrative and customer service tasks

Skills Required:
Positive verbal communication skills in Hindi and English
Basic computer knowledge (MS Excel, WhatsApp, Google Sheets)
Ability to handle customer queries patiently
Valuable follow-up and convincing skills
Positive attitude and team coordination skills

Qualification:
Minimum 12th Pass / Graduate Preferred
Experience in telecalling, customer support, sales, or hospitality is preferred
Friendly and qualified personality
Quick learner with good coordination skills
Experience in PG, real estate, hospitality, or customer service will be an added advantage

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Telecaller / Customer Support Executive Airoli
🏢 Rathi living Services
📍 Airoli