Own the client relationship post-onboarding, ensuring requirements are clearly understood, actively pursued, and successfully fulfilled.
Responsibilities
Understand and document client requirements.
Validate job descriptions, salary ranges, locations, experience levels, and hiring processes.
Coordinate effectively with recruiters and team leads.
Schedule interviews and maintain candidate status updates.
Obtain timely feedback from clients.
Escalate any delays in feedback or critical issues promptly.
Manage communication between candidates and clients.
Coordinate replacement hires as needed.
Identify prospects for additional hiring needs.
Maintain robust client relationships and ensure satisfaction.
Track requirement ageing and closure rates.
Maintain accurate records in the CRM/ATS.