Handle inbound and outbound customer calls.
Explain broadband/ISP plans, offers, upgrades, and services to customers.
Generate and follow up on leads for recent broadband connections.
Handle customer queries, complaints, and service-related issues professionally.
Follow up with customers regarding payments, renewals, and pending requests.
Maintain proper records of customer calls, leads, and follow-ups.
Coordinate with the technical/network team for customer complaints when required.
Achieve assigned sales, calling, and customer-service targets.
Provide excellent customer service and maintain skilled communication.
Required SkillsGood communication skills in Hindi Telugu, English.
Good convincing and customer-handling skills.
Telecalling, sales, or BPO experience preferred.
Basic computer and CRM knowledge.
Valuable listening and follow-up skills.
Positive attitude and target-oriented approach.
Ability to handle customers politely and professionally.

📌 Customer Support Executive Hyderabad
🏢 Infonet Online Solutions Private
📍 Hyderabad