COMMUNICATIONS & CUSTOMER SUPPORT EXECUTIVE

JD

Handle incoming customer enquiries through phone, email and other channels.

Understand customer requirements and coordinate with the technical/engineering team.

Prepare and follow up on quotations and commercial proposals.

Follow up with prospective customers and convert enquiries into orders.

Maintain regular communication with existing customers and develop long-term relationships.

Coordinate orders from enquiry through production, dispatch and installation.

Handle customer queries and coordinate with service/engineering teams for resolution.

Maintain accurate records of enquiries, quotations, orders and customer interactions.

Follow up on outstanding payments where required.

Assist in preparing sales reports and maintaining CRM/ERP records.

Coordinate customer visits, demonstrations, exhibitions and sales meetings.

Travel to customer locations when required.

Work closely with Sales, Engineering, Production and Service departments.

📌 Sales Headb Mumbai
🏢 Accura Pharmaquip
📍 Mumbai