Job Description
Job Summary
nWe are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.
nFluency in Hindi is Mandatory.
nEligibility Criteria
nMandatory Requirements
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n
Any Graduaten
Freshers are welcome to applyn
Fluent in Hindi (Speak, Read & Write)n
Basic computer knowledgen
Good communication and interpersonal skillsn
Customer service mindsetn
Willingness to learn technical troubleshooting and support processesn
Ability to work from office on a 6-day work weekn

nKey Responsibilities
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Provide customer support through inbound and outbound voice calls.n
Understand customer concerns and provide appropriate resolutions.n
Troubleshoot basic technical issues related to products and services.n
Ensure First Call Resolution (FCR)



wherever possible.n
Maintain high levels of customer satisfaction.n
Record and update customer interactions accurately in the system.n
Escalate complex issues to the concerned support team when required.n
Follow process guidelines and quality standards.n

nRequired Skills
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n
Fluent Hindi communication (Mandatory)n
Basic computer proficiencyn
Positive listening and problem-solving skillsn
Strong customer service orientationn
Ability to work in a quick-paced environmentn
Positive attitude and willingness to learnn

nCompensation & Benefits
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n
Salary up to ₹2.12 LPAn
₹10,000 Retention Bonus after successful completion of 6 monthsn
Day Shift (9:00 AM to 6:00 PM)n
Chance to build a career in Technical Support and Customer Servicen
Training and development supportn

📌 Customer Support Specialist Tamil Nadu (India)
🏢 TechDoQuest
📍 India