Job Title: Head of Operations

Company: White Gold

Industry: Gold Buying & Retail

Location: Bengaluru, Karnataka

Work Location: Head Office

Department: Operations

Experience Required: 12–15 Years

Education: Graduate / Postgraduate

Employment Type: Full time

Reporting To: CEO

Job Description

White Gold is looking for an experienced Head of Operations to lead our multi-state gold buying and processing operations.

The candidate will be responsible for ensuring productive, accurate, secure and compliant operations across 60+ branches in Karnataka, Andhra Pradesh, Telangana and Kerala.

Key Responsibilities
Manage and mentor Gold Processing Managers across multiple states.
Oversee gold collection, verification, processing, certification and sales.
Ensure proper implementation of SOPs across all branches and operational units.
Monitor secure movement of gold from branches to state hubs and Head Office.
Ensure accuracy in gold weight, billing, stone removal, melting and purity certification.
Supervise gold sales to bidders and ensure optimal returns.
Consolidate and analyze operational data from different states.
Prepare MIS and management reports covering volumes, discrepancies, processing time and sales performance.




Ensure compliance with statutory, audit and company policies.
Strengthen security and risk-control procedures for high-value transactions.
Identify operational gaps and implement corrective actions.
Support business expansion through process standardization and operational improvements.
Coordinate with Finance, HR and Business Development teams.

Required Skills
Multi-location / multi-state operations management
Gold buying and processing knowledge
MIS and data analysis
SOP and process standardization
Risk management and internal controls
Team leadership and people management
Robust communication and decision-making skills
High integrity, confidentiality and accountability

Preferred Industry Experience

Candidates with experience in Gold, Precious Metals, Jewellery, Financial Services, NBFC, Retail or similar high-value transaction businesses will be preferred.

Qualification

Graduate / Postgraduate in Business, Commerce, Operations Management or related fields.

Experience

12–15 years of total operations experience, including 5+ years in a leadership/managerial role, preferably with multi-location or multi-state operations experience.

📌 Head Operations Bengaluru (India)
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📍 India