TIMMING ANY 9 HRS SHIFTS.

DEPARTMENT

PCVC & Welcome Calling| Customer Service

KEY RESPONSIBILITIES
Handle Inbound call customers to complete the PCVC and Welcome calling verification
Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
Ensure verification is completed by the Right Party only
Should maintain a Skilled behavior with the customer throughout the verification process.
Give complete and correct information on all the product purchased by the customer
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Adherence to Information Security norms & quality process norms.




To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate – preferably BCom

Work experience in years: 1- 3 years

Skills / experience required
Candidates with preferably Insurance background/Voice - Customer service industry
Candidates with fluency in local languages will be an added advantage (Marathi, Tamil, Telugu, Malayalam, Kannada, Assamese, Bengali, Gujarati , Punjabi, Odia )
Candidate should have a pleasing personality and should be presentable.

Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement.

📌 Tele Sales Goregaon
🏢 Kotak Life Insurance
📍 Goregaon