Company Description DIRECTIV is a professional training and career development platform focused on bridging the gap between potential and chance. The organization helps individuals build industry-relevant skills through practical learning, real-world experience, and structured career development. DIRECTIV connects learners with meaningful prospects, supporting students, recent graduates, and aspiring professionals in becoming career-ready.

Guided by the belief that skills create possibilities and experience builds confidence, DIRECTIV provides clear direction for individuals seeking momentum in their careers.

Role Description This is a full-time, on-site Telecaller role based in Delhi, India. The Telecaller will handle outbound and inbound calls to inform prospective learners about DIRECTIV’s programs, clarify course details, and respond to queries in a clear and skilled manner. Daily responsibilities include maintaining call logs, following up on leads, updating records in the CRM system, and coordinating with the admissions or counseling team to support enrollment processes.

The role also involves understanding learner needs, providing accurate information,



and guiding interested individuals toward suitable training and career development options. Telecallers are expected to adhere to call scripts where appropriate, meet daily and weekly targets, and represent DIRECTIV with a service-oriented and respectful communication style.

Qualifications
Robust verbal communication and active listening skills, with clear and confident telephone etiquette.
Ability to explain programs and services effectively, handle objections, and provide accurate information to prospective learners.
Basic computer literacy, including use of CRM tools or spreadsheets for maintaining records and tracking follow-ups.
Customer service mindset with patience, empathy, and the ability to build rapport across diverse backgrounds.
Time management and organizational skills to handle high call volumes and meet daily and weekly performance targets.
Prior experience in telecalling, counseling, sales, or customer support is an advantage but not mandatory.
Comfort working in an on-site environment in Delhi, India, and collaborating with cross-functional teams.
Minimum educational qualification of high school completion; a diploma or degree in any field is preferred.

📌 Telecaller Haldwani (India)
🏢 DIRECTIV
📍 India