Experience: 1–3 years in hotel, hospitality, reception, or telecalling

Gender: Female

Location: Delhi / NCR

Job Description:

We are looking for a confident and well-spoken Front Office & Telecalling Executive with hotel/hospitality experience. The candidate will be responsible for managing the reception desk, attending guests, handling calls, and supporting customer follow-ups.

Key Responsibilities:
Welcome and assist hotel guests professionally.
Handle check-in and check-out procedures.
Answer incoming calls and respond to guest/customer queries.
Make outbound calls for bookings, enquiries, follow-ups, and sales.
Manage room booking enquiries and maintain booking records.
Coordinate with housekeeping and other hotel departments.




Handle customer complaints and resolve basic issues professionally.
Maintain front-office records and daily reports.
Follow up with customers regarding bookings and payments.
Maintain a skilled and welcoming reception area.

Requirements:
Previous experience in a hotel, front office, receptionist, or hospitality role preferred.
Positive communication and convincing skills.
Comfortable with both reception work and calling.
Basic computer/MS Office knowledge.
Pleasant personality and skilled appearance.
Hindi and English communication skills preferred.

📌 Hotel Operations Executive New Delhi (India)
🏢 Mona Generator Services Private
📍 India