Main ResponsibilitiesA. Customer Reception & Enquiry
Welcome customers visiting the showroom.
Understand customer requirements and guide them about product
Maintain a professional and friendly showroom workplace.
Register every showroom visitor in the customer enquiry register/CRM.
Provide basic information about EV scooters, finance, exchange, test rides and service support.

B. Customer Calling & Follow-up
Make daily calls to current customer enquiries.
Follow up with customers who have taken a test ride.
Follow up with quotations and pending bookings.
Call old/existing customers for referrals and repeat business.
Contact customers regarding offers, finance schemes and exchange opportunities.
Maintain a proper follow-up schedule and ensure no lead is missed.

C. Lead & Data Management

Maintain updated records of:
Customer name
Mobile number
Location
Scooter/model interested in
Enquiry date




Test ride status
Finance requirement
Exchange requirement
Quotation given
Follow-up date
Booking status
Lost/converted lead reason

D. Test Ride Management
Schedule customer test rides.
Maintain the test-ride register.
Coordinate with the Sales Executive for test rides.
Record customer feedback after the test ride.
Follow up with the customer after 1–2 days.

E. WhatsApp & Digital Enquiries
Respond to customer enquiries received through WhatsApp.
Share approved scooter photos, specifications, offers and showroom location.
Forward reliable enquiries to the Sales Executive/Owner.
Maintain WhatsApp lead records.
Follow up with customers who have asked for prices or brochures.

📌 Receptionist / Front Office Executive Nagpur
🏢 Viman Overseas Impex
📍 Nagpur