Responsibilities

· Assist customers with technical questions and concerns in a timely and productive manner.

· Gather the information you'll need to respond to customers technical inquiries as efficiently as possible.

· Manage customer expectations regarding estimated response times for issue resolution.

· Resolving the technical issues through Phone, chat, Ticket and email communication channels.

· Meet SLAs like response and resolution times by collaborating with L2 and L3 Support.

· Conduct thorough research and documentation on client technical issues.

· Collaborate with members of the Technical Support team to efficiently manage client complaints and escalate as needed.

· Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.

· Monitor usage, performance, and/or availability through monitoring tools.

· Document solutions for knowledgebase and bring new ideas for innovation and automation excellence into the Support team.

Skills And Requirement

· Bachelor’s degree in computer science engineering (or related technical discipline)





· More than 1 year experience in technical support

· Should have knowledge of Red Hat Enterprise Linux or should have Red Hat Certification.

· Valuable debugging skills

· Passion to be a part of a hardworking and winning team

· Ability to multitask in a fast-paced environment

· Excellent ability to learn and articulate software-related and technical concepts

· Solid active listening skills and excellent written and oral communication skills

· Excellent Customer Service Orientation

· Strong attention to detail when communicating with customers (verbal & written)

· Ability to empathize with customers and convey confidence

· Strong documentation skills

· Working knowledge of Web Hosting, Database, cPanel, FTP, DNS, WHM, WHMCS, Webservers

· Dependable to be at work during assigned shifts and to complete work as expected

· Ability to troubleshoot basic web hosting and technical procedures as needed

· Ability to multitask and meet specific goals set by supervisors and management

Pay: Up to ₹420,000.00 per year

Work Location: In person

📌 Technical Support Executive Ahmedabad
🏢 Netclues Technologies
📍 Ahmedabad