Key Responsibilities:
Handle customer queries via calls, emails, and chat.
Troubleshoot Tally integration, synchronization, and configuration issues.
Reproduce technical issues and provide clear details to the development team for escalation.
Assist customers with onboarding and product walkthroughs.
Ensure timely resolution of queries within SLAs and maintain internal documentation/knowledge base.

Key Requirements:
Positive working knowledge of TallyPrime, including vouchers, masters, ledgers, GST, and import/export.
Understanding of Tally integration and basic knowledge of XML, APIs, ODBC, or TDL would be a plus.
Valuable troubleshooting skills for installation, configuration, sync, firewall, port, and basic networking issues.
Basic understanding of databases/SQL and file formats like XML, JSON, CSV, and Excel.
Basic accounting knowledge, especially vouchers, ledgers, GST, e-invoicing, and e-way bills.
Positive communication skills in English and Hindi; Gujarati would be an added advantage.
Experience with ticketing and remote support tools like Freshdesk, Zoho Desk, AnyDesk, or TeamViewer would be preferred.

📌 Technical Support Executive Ahmedabad
🏢 Petpooja
📍 Ahmedabad