We are looking for a confident and customer-focused Debt Recovery & Telecalling Executive to handle customer calls, follow up on outstanding payments, provide customer support, and maintain accurate records. The candidate should have positive communication skills, basic computer knowledge, and the ability to handle customers professionally.
Key ResponsibilitiesMake outbound calls to customers regarding pending or overdue payments.
Follow up with customers for timely payment and resolve payment-related queries.
Communicate professionally and politely while handling customer concerns.
Negotiate suitable payment commitments as per company policies.
Provide basic customer support and information regarding accounts/payments.
Maintain accurate records of calls, customer responses, commitments, and follow-ups.
Update customer information and call details in the company system/software.
Conduct regular follow-ups on promised payment dates.
Escalate complex customer issues to the concerned senior/team leader.
Achieve assigned daily/weekly/monthly calling and collection targets.
Maintain confidentiality of customer and company information.