Key Responsibilities
Call existing customers for medicine/healthcare order reorders and purchase reminders.
Remind customers about their upcoming/regular medicine purchase dates and encourage timely reorders.
Assist customers with order punching, order-related queries and basic support.
Understand customer concerns and provide proper resolution/support, coordinating with the concerned team when required.
Maintain regular communication with customers to improve repeat purchases and customer retention.
Coordinate with Healthbuddy franchisees regarding customer orders, queries and issues.
Maintain a valuable business relationship with franchise partners and support them in generating repeat business.
Update customer calling, order and follow-up details in the system/CRM.

Candidate Profile
Graduate in any discipline.
Candidates with 02 years of experience in Telecalling, Telesales, Customer Support, BPO or Healthcare Calling can apply.
Positive communication and convincing skills.

Comfortable with outbound calling and customer interaction. Basic computer/CRM knowledge will be an advantage

📌 Tele Caller Noida
🏢 Sivarsa Technologies
📍 Noida