Description

Short Description

Description

The Call Center Systems Engineer’s role is to ensure the stability, integrity, and effective operation of the enterprise call center infrastructure that supports core functions within the corporate call center environment. This includes monitoring, maintaining, supporting, and optimizing all NiCE products such as Call Recording, Quality Central, Nexidia Data Analytics, Enlighten, IEX, and associated operating systems.

Key Responsibilities:

- Provide Tier IV support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Quality Monitoring, Reporting Systems, and other services.
- Work with technical staff to understand and resolve software issues.
- Develop conversion and system implementation plans.
- Apply solid communication, analytical, and problem-solving skills to maximize IT systems investments.
- Maintain a good understanding of business applications.

Responsibilities

Key Responsibilities:





- Provide Tier IV support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Quality Monitoring, Reporting Systems, and other services.
- Work with technical staff to understand and resolve software issues.
- Develop conversion and system implementation plans.
- Apply strong communication, analytical, and problem-solving skills to maximize IT systems investments.
- Maintain a good understanding of business applications.

Qualifications

Key Responsibilities:

- Provide Tier IV support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Quality Monitoring, Reporting Systems, and other services.
- Work with technical staff to understand and resolve software issues.
- Develop conversion and system implementation plans.
- Apply robust communication, analytical, and problem-solving skills to maximize IT systems investments.
- Maintain a good understanding of business applications.

📌 Call Center system Engineer Nice & Nexidia (India)
🏢 Important Group
📍 India