14 Sep
|
Important Company of the Sector
|
Patna
14 Sep
Important Company of the Sector
Patna
Job Title: - Branch Operations Executive - Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Limited, is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position: - Branch Operations Executive Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded
calls and evaluate performance
Complaint Analysis: Review of how
customer complaints are handled and resolved
Quality Scoring: Rate interactions
based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide
feedback to customer service for improvement
Compliance Checks:
Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and
highlight trends or recurring issues