JOB DESCRIPTION for COLLECTION SUPERVISOR
Supervise and manage the daily operations of the collections team.
Monitor team performance and ensure achievement of collection targets.
Provide training, coaching, and support to team members.
Handle escalated cases and negotiate payment plans with customers.
Develop and implement strategies to improve collection rates.
Collaborate with Backend/process departments to address process inefficiencies.
Prepare and present performance reports to management.

SKILLS
Proven experience in a collections and Supervisor role.
Robust leadership and team management skills.
Excellent communication and negotiation abilities.
Knowledge of debt recovery processes and legal regulations.
Proficiency in using collections software and tools.
Analytical skills to assess data and make informed decisions.
Ability to handle high-pressure situations and resolve conflicts.

ELIGIBILITY & SALARY CRITERIA

Experience* - Minimum 1 Year experience in Team Supervision (DRA or Non-DRA)

Salary* - 28k- 40k (Negotiable as per previous salary package)

Qualification* - Graduate or above

📌 Collections Supervisor New Delhi
🏢 G. D. M Management Services Private
📍 New Delhi