To maintain and update the records of customer addresses, Contact details, type of customer, type of industry, business potential and details of influencing persons in the organization.
To maintain Daily Sales Reports, enquiries by mail, phone, letter or through any means for regular follow up.
Send periodic emails, letters and make pro-active sales calls to generate enquiries.
Send quotes after proper coordination with vendors, for price, availability and terms, verify technical points with Service Manager, verify margin structure with concerned Manager and keep printed copies for office and email copy to the concerned manager.
Escalate to concerned Manager if you are not able to handle on your own on any issue, person, sales or purchase activity after you have internally escalated the subject to the respective seniors and yet if the loop is not closed.
Accept purchase orders after verifying the price, config, payment and delivery terms.



If you find anything not acceptable, negotiate; escalate to Management for an appropriate decision.
Payment follow ups are done in a phased manner using inter-personal skills and use authority and Accounts Team’s help whenever required after you have exhausted your soft skills.
Talk to Existing clients through a series of actions, either via phone, email or chat.
Taking ownership of customer issues reported and seeing problems through to resolution
Provide prompt and accurate feedback to customers
Maintain qualified relationships with Corporate clients and with internal other team members.
Keeping Company information Confidence and securely and not sharing it outside.
Updating your knowledge on time to time.
Keeping Company information Confidence and securely and not sharing it outside

📌 Back Office Coordinator Chennai (India)
🏢 Datalogics India
📍 India