Key Responsibilities:
Client Relationship Management:
Build and maintain long-term relationships with clients to ensure high customer satisfaction.
Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly.
Business Development:
Identify potential business prospects and upsell/cross-sell company products and services to existing and recent clients.
Conduct market research to stay updated on industry trends and competitors.
Customer Support:
Handle client queries, resolve complaints, and escalate unresolved issues to the relevant departments.
Conduct periodic reviews and feedback sessions with clients to ensure alignment with their expectations.
Coordination & Collaboration:
Liaise with internal teams (sales, operations, and support) to deliver seamless service to clients.
Coordinate with management for strategic planning to enhance the client experience.
Reporting & Documentation:
Prepare and present regular reports on client accounts, feedback, and business opportunities.
Maintain a detailed record of client interactions and progress.
Key Requirements:
1 Experience:
o Proven experience in relationship management, sales, or account management.
o [Optional] Industry-specific experience (e.g., banking, real estate, or technology).
2 Skills:
o Robust interpersonal and communication skills.
o Excellent problem-solving abilities and attention to detail.
o Proficiency in CRM tools and basic computer applications (e.g., MS Office).
3 Other Requirements:
o Ability to work under pressure and meet deadlines.