Key Responsibilities:

Customer Success & Onboarding
Take ownership of Assistly customers after technical implementation is completed.
Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes .
Serve as a point of contact for customer billing and account-related questions.
Coordinate with Sales, Technology, and Finance teams to resolve customer issues.
Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.

Finance & Business Operations
Support billing, invoicing, payment tracking, and basic accounting activities.
Review and process employee and corporate sales expense reimbursements .
Respond to employee questions regarding timesheets, expenses, and operational processes .
Calculate and track sales commissions and incentive payouts based on approved compensation plans.
Maintain accurate records, trackers, reconciliations, and supporting documentation.
Assist with other day-to-day finance and business operations activities.

What We're Looking For




Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field .
2–4 years of experience , preferably within a B2B SaaS or technology company .
Experience in SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred.
Excellent spoken and written English communication skills , with confidence interacting directly with U.S.-based customers.
Ability to clearly explain billing, invoices, processes, and basic financial information to customers.
Valuable understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions.
Solid Excel/Google Sheets skills and attention to detail.
Experience with CRM, billing, accounting, or SaaS platforms is a plus.
Robust ownership, organization, follow-through, and problem-solving skills.
Must be comfortable working a night shift aligned with U.S. business hours .

📌 Customer Success & Operations Associate Night Shift Hyderabad
🏢 Assistly | Senior Care Software
📍 Hyderabad