Key Responsibilities (KRAs)
Guest Service
Welcome guests with a warm and qualified attitude.
Assist customers with seating and menu recommendations.
Ensure every guest receives prompt and courteous service.
Build positive relationships with regular customers.
Customer Experience
Resolve guest complaints promptly and professionally.
Escalate unresolved issues to the Store Manager.
Collect customer feedback and suggest service improvements.
Ensure guest satisfaction before they leave the café.
Sales Support
Promote ongoing offers, loyalty programs, and recent products.
Encourage upselling and cross-selling to increase average bill value.
Support the team in achieving daily sales targets.
Store Operations
Maintain cleanliness and hygiene in the guest area.
Ensure menus, promotional materials,



and displays are well maintained.
Coordinate with kitchen and service staff for smooth order execution.
.Compliance

Follow food safety, hygiene, and grooming standards.

Adhere to company SOPs and customer service guidelines.

Ensure compliance with health and safety regulations.

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT) Score

Guest Complaint Resolution Time

Repeat Customer Rate

Upselling & Cross-selling Achievement

Service Quality Audit Score

Mystery Audit Score

Guest Feedback Rating

SOP & Grooming Compliance

Locations- Viman Nagar /wakad / Shivaji Nagar

📌 Guest Service Associate Pune
🏢 Devyani International
📍 Pune