Job Title: Front Office & Marketing Manager

Location: Hotel The Taksonz, Ludhiana

Reports To: Managing Director

Job OverviewWe are hiring a energetic Front Office Manager with an MBA and a solid background in guest relations and hospitality marketing. You will oversee front desk operations while actively driving marketing strategies, OTA management, and direct bookings to maximize occupancy and revenue.
Key Responsibilities Front Desk Operations: Lead front office staff, enforce service SOPs, manage guest check-in/out, and maintain high standards of hospitality.
Guest Relations: Handle guest inquiries, resolve complaints effectively, and manage online reviews across Google, TripAdvisor, and OTAs to boost ratings.
Hospitality Marketing & Sales: Implement targeted marketing campaigns, manage OTA channels, partner with corporate clients, and drive direct room bookings.
Revenue & Reporting:



Analyze occupancy trends and market data to optimize pricing (ADR/RevPAR) and deliver weekly performance reports.
Requirements Education: MBA (Marketing / Hospitality / Business Management).
Experience: 3–5+ years in front office leadership with hands-on marketing and guest relations experience.
Key Skills:
Proficiency in Hotel PMS software.
Solid expertise in OTA management, local corporate networking, and digital marketing.
Excellent leadership, communication, and conflict-resolution skills.
Key Performance Indicators (KPIs)
Guest satisfaction ratings and review scores.
Direct booking growth, ADR, and RevPAR targets.
Front desk operational efficiency and staff retention.

📌 Front Office Manager Ludhiana (India)
🏢 Preet Builders Private
📍 India