Job Description
Services Engineer (Tier 3) | Microsoft Advertising Support
nLocation: Hyderabad
nExperience: 4 to 6 Years
nAbout the Role
nWe are looking for a Services Engineer (Tier 3) with solid technical support and troubleshooting experience. The ideal candidate will have experience investigating complex product issues, writing SQL queries, working with APIs, and analysing technical data to identify root causes and provide resolutions.
nExperience in digital advertising, ad-tech platforms, or large-scale web-based products is highly preferred.
nKey Skills
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Robust understanding of HTTP and web technologiesn
Advanced SQL querying and data analysisn
Basic to intermediate understanding of APIs (REST/SOAP)n
Technical troubleshooting and root cause analysisn
Data analysis using Excel and Power BIn
Customer issue investigation and escalation managementn

nResponsibilities
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Provide Tier 3 technical support for the Microsoft Advertising platform.n
Investigate and resolve complex product and platform issues.n




Troubleshoot problems using SQL queries, logs, APIs, and internal support tools.n
Analyse data to identify root causes and recommend solutions.n
Partner with engineering teams to drive issue resolution and bug fixes.n
Track and manage escalations while meeting SLA requirements.n
Communicate technical findings to both technical and non-technical stakeholders.n
Create and maintain troubleshooting documentation and knowledge base articles.n
Review website implementations and assist with setup-related investigations.n
Identify recurring issues and recommend platform improvements.n

nPreferred Background
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4 to 6 years of experience in L3/Tier 3 Technical Support, Product Support, Application Support, or Production Support.n
Experience supporting SaaS, AdTech, Digital Advertising, Web Applications, or Enterprise Products.n
Robust hands-on experience with SQL.n
Experience working with

📌 Technical Support Engineer Hyderabad
🏢 Tech Mahindra
📍 Hyderabad